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Promotional Merchandise for Stand Out Brands

The most frequently asked questions about promotional merchandise

Posted By: admin
The most frequently asked questions about promotional merchandise

Have a question about promotional merchandise?

Branded merchandise is a worthwhile investment to aid your marketing campaigns, and it's not uncommon to want to know the ins and outs of the branding process and everything that goes with it before making a purchase.

Here at Outstanding Branding, we aim to deliver a fast and efficient process with the end result being perfect promotional products that our customers are happy with. That's why we've come up with a list of some of our most frequently asked questions, to clear up any points that you might not be too sure about, or want some more information on.

The questions below will cover the main areas of queries regarding products, the branding process, ordering, costs and shipping.


Can I have a branded sample?

In short, yes. If you place an order with us that is over £5k then the branded sample is free of charge to be signed off before we go to print. If it is before an order then we still can however there is a charge from the factory for this, that we pass on to you.

What packaging does the product come in?

This depends on the product you are looking at, however we can produce bespoke packaging for any item that we sell as an additional option.

Can we split the colour of products?

Generally, the rule is that we can split the colour of the products as long as the print is the same throughout, however there are some anomalies, so always ask your account manager ahead of ordering.

I have some *jackets - as an example* can you print them please and what is the cost?

We are afraid that we only brand on items that we provide.

Can you quote me something budget that looks expensive?

Of course, we have options for all budgets. Let us know what your budget is and we can find something within that.


Outstanding Branding branded t-shirt

Can we have different designs?

Yes you can, however there will be a minimum quantity per design and there will also be an origination charge per design.

What is vectorised artwork?

Please click to view PDF for more information on our artwork requirements.

Why can’t you use my artwork?

We need artwork in AI, EPS or vectorised PDF format. If we are supplied something like a JPEG or PNG for example, when this is scaled up or down the artwork then pixelates, is blurry and doesn’t print crisp.

What is a pantone colour?

Colors such as those found in the PANTONE MATCHING SYSTEM® are referred to in the industry as spot or solid colors. Starting from a palette of 18 basic colors, each of the spot colors in the PANTONE MATCHING SYSTEM is mixed according to its own unique ink mixing formula developed by Pantone.

Why am I having to sign off artwork again when I already approved the visual?

The first visual was a visual mock up that was done by our internal designer and is not to scale, once you have placed the order you will receive an official proof to scale that is created by our factory that will then need to be signed off before they go to print.

What colours do these come supplied in?

We will supply all the colours that the product is available in on the quote that we sent over.

Ordering & Costs

Outstanding Branding promotional gadgets and technology brochure

What is the next price break?

Each of the items we sell may have difference price breaks, however the most common are 50 / 100 / 250 / 500 / 1000 / 2500 / 5000.

Why is there a minimum order quantity?

This is due to the cost of setting up the machinery, we could do a lower quantity however the cost per item would be very high and not value for money.

What does origination mean?

Origination costs cover various things:

    • In litho printing, cost of creating the plates.
    • In screen printing, the cost of creating the screens.
    • In digital printing, the cost of setting up the machine to print.
    • In embroidery, the cost of setting up the disk.
    • With engraving, the cost to setup your design.

The cost is also dependant on how many colours are in your logo. This is because each colour is printed separately. Embroidery is based on the amount of stitches in your logo.  The higher the stitch count, the longer it takes to create the disk, and subsequently the higher the price.

What is the overs and unders policy?

Our policy is that there is a possibility that there will be 10% over or 10% under delivered to the client of the product they have ordered. This is because they may have to run more as there are spoils during quality control or the machine runs so quickly that when they stop is approximate. The customer will always only pay for what they receive, so if they are delivered under then they will only pay for what is received.

Why is the lead time longer on a 2+ colour print compared to a 1 colour?

This is due to the print needing longer to dry. Each time a colour is printed on an item it needs time to cure before the next colour gets printed, hence the lead time is slightly longer.

What are the quickest turnaround items?

We can do certain items, mostly pens, from a 24 hour turnaround with a 1 colour print. If you have a deadline for an event always let us know as most of our items are around 10 working days from artwork approval.


Outstanding Branded promotional tote bag

Can you ship this outside of UK?

We can, we can ship worldwide. We can also source locally to the client, I.e we would source from the US for delivery in the US, and from the UK for delivery in the UK.

To save on carriage can I come and collect the boxes?

We are afraid due to Health and Safety our factories only except collections from couriers.

Why am I being charged carriage for each product?

This is because we use specialists in each of the products for the items we supply to you. This is so you get the best possible product from the factories that specialise in that product, so because they will be sent out from separate factories there will be separate carriage charges.


Choosing your brand colours

What types of industries use promotional merchandise?

Wondering whether promotional merchandise is a viable investment for your business? The good news is that all of the top industries use this marketing function in some form. With such a wide range of products available, promotional merchandise has become super-flexible with plenty of options to ensure the right product is used for your target customer.

I've never used promotional merchandise before, where should I start?

Consider who you are going to target, and why types of merchandise they are likely to be receptive to. Why not order smaller quantities of a wider range of products to test which generate the best results? Staple merchandise types like clothing and stationery are usually safe bets.

Is promotional merchandise more beneficial than other forms of advertising?

The great thing about promotional merchandise is the ability to be able to target specific recipients with products that are directly relevant to them. Compared to other forms of advertising, it's just a one-off cost and by providing usable products that are likely to be kept for a long time, they serve as a constant reminder of your brand. With the range of products available, there's something to suit all budgets and business goals.

What type of promotional merchandise will work best for my business?

The type of business you are and the sector you operate in opens you up to a variety of merchandise opportunities. As well as thinking about your own business, think about those who will be receiving your gifts. We have many ranges of products perfect for different areas - if your recipients are office based, they're likely to appreciate branded stationery, or if you're a tech-based company, it would be on brand to send out promotional technology gifts.

Read more: The most effective promotional merchandise for 6 business sectors

Are your products just for use as gifts or could I use them?

Of course you can! While most of our products require a minimum quantity order, there's nothing stopping them from being used by your own business. In fact, many of our clients regularly order from our branded clothing range, adding their logo to garments that are used by their staff as uniforms, or as advertising at events.

If you have a question that hasn't been answered above, please get in touch with us and we will be happy to help you out!

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